Returns & Refunds
Please read this before sending anything back — it'll save us both time.
Before you start: this page covers change-of-mind returns. It doesn't affect your rights under the Consumer Guarantees Act for anything faulty, damaged, or not as described — those are always covered, regardless of what's written below.
- No in-person drop-offs — we're email-first with no public return address at this time. Contact us before sending anything back.
- No direct exchanges — we only process returns for refunds. Use the sizing widget on Merch listings to get it right the first time; if it's still wrong, place a new order once your refund lands.
- Sealed media only — vinyl, CDs, cassettes, DVDs and Blu-ray must be unopened and still sealed to be eligible. Once opened, physical media can't be resold.
- Imports & Pre-Orders are final sale — these are sourced specifically for your order, so change-of-mind refunds don't apply once sourcing's begun. Faulty items are still covered.
- Please be respectful — Vinyl Riot is a one-person operation. Abusive or aggressive communication won't be tolerated, and we reserve the right to refuse service.
Returns Policy
- You may return an eligible item within 15 days of delivery for a refund of the product cost.
- Merch must be unworn, with tags attached, and free of odours, marks, or alterations.
- Physical media (vinyl, CD, cassette, DVD, Blu-ray) must be sealed and unopened.
- Imports and Pre-Orders are excluded from change-of-mind returns.
- Shipping costs are non-refundable, and return postage is your responsibility.
- If an item doesn't meet these conditions, the return will be declined and reshipping will be at your expense.
How to Return an Item
1
Email us first
Contact hello@vinylriot.nz before sending anything back.
- Include your order number
- We'll confirm the item's eligible and send return details
2
Post it back — tracked
Use a tracked postal service for your return.
- We can't refund anything lost in transit without tracking
3
Wait for your refund
- Typically processed within 1–2 weeks of us receiving the item
- You'll get an email once it's done
- Allow 48 hours for the payment to land back with you
Payment & Refunds
- Refunds go back to your original payment method via Stripe.
- We don't process manual bank transfers for refunds — everything goes through the original payment method.
This policy governs change-of-mind returns only. Nothing here limits or excludes any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 for goods that are faulty, unsafe, or not as described.